First Love Public Offer Agreement

This purchase and sale agreement (hereinafter referred to as the Agreement / Public Offer Agreement) is a public agreement concluded remotely and at the same time a public offer - a proposal by the Seller to conclude a public Agreement for the purchase and sale of the Goods by means of distance communication, i.e. through the Seller's online store, located at https://firstlovebrand.com , with any interested person in accordance with the terms and conditions stipulated by this Agreement.

1. DEFINITION OF TERMS

1.1 The Site is the official online store of the Seller First Love, located at the Internet address https://firstlovebrand.com , including all its web pages, including on additional Internet resources (Instagram, Facebook). Within the framework of the Agreement, the concepts of Online Store and Store, as well as the Internet address https://firstlovebrand.com, as well as all derivatives of First Love Brand are equivalent and are interpreted authentically, in the context of the Agreement.

1.2 Seller - individual entrepreneur Semenova Kateryna Valentinivna, entry in the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organizations No. 2010350010001554184 dated 02.05.2024, registration number of the taxpayer's registration card: 3328501323, place of registration: Ukraine, 0420, Kyiv city, Obolonska sq., building 5.

1.3 Buyer - any capable individual who has reached the age of eighteen, a legal entity, an individual entrepreneur who intends to place and/or places an Order on the Site for the purpose of purchasing the Goods, thereby confirming his/her agreement with all the terms and conditions of the Agreement.

1.4 Goods – the object of the agreement between the parties: clothing, accessories and other items presented in the online store https://firstlovebrand.com or other online resources of the store for the purpose of their sale.

1.5 Order - a properly executed and posted on the Website https://firstlovebrand.com application of the Buyer for the purchase of Goods addressed to the Seller.

1.6 Agreement - an agreement under which the Seller has undertaken to sell the Goods to anyone who contacts him on the terms and conditions stipulated by this Agreement.

1.7 Public offer - a public offer of the Seller to conclude an electronic contract for the purchase and sale of Goods remotely via the First Love online store https://firstlovebrand.com on the terms specified in this Agreement, addressed to an unspecified circle of persons.

1.8 Acceptance - the provision by the Buyer to the Seller of full and unconditional consent to the offer to conclude a public contract on the terms and conditions provided for in this Agreement, by the Buyer taking an action provided for in this Agreement aimed at accepting the terms of the Public Offer.

1.9 Order - properly executed and placed using the Website https://firstlovebrand.com or by sending the Buyer's request to purchase the Goods selected by him to the Seller's e-mail.

1.10 Delivery service - a third party that provides services for the transportation of goods, courier or postal delivery of goods.

2. GENERAL PROVISIONS

2.1 The Seller sells the Goods through the Online Store at https://firstlovebrand.com

2.2 By placing an order for the Goods on the Website https://firstlovebrand.com, the Buyer confirms his agreement with the terms of this Agreement.

2.3 This Agreement is a public agreement in accordance with Article 633 of the Civil Code of Ukraine, the terms of which are set the same for all Buyers.

2.4 This Agreement, posted on the Website https://firstlovebrand.com , is a Public Offer in accordance with Article 633 of the Civil Code of Ukraine.

2.5 The Agreement comes into force from the moment the Buyer places an Order on the Website https://firstlovebrand.com in accordance with Section 6 of this Agreement.

2.6 By informing the Seller of his/her telephone number and e-mail, the Buyer consents to the use of the specified means of communication by the Seller, as well as by third parties involved by the Seller in the fulfillment of obligations to the Buyer.

2.7 The data may be used for the purpose of distributing information about the transfer of the Order for delivery, as well as other information directly related to the fulfillment of obligations to the Buyer under this Agreement.

2.8 Also, the data provided by the Buyer may be used to distribute promotions, news about promotions, discounts and other actions of the Seller. More information is available on the Privacy Policy page.

2.9 By placing an Order, the Buyer agrees that the Seller may entrust the performance of the Agreement to a third party, while remaining responsible for its performance.

2.10 To regulate contractual legal relations under the Agreement, the parties shall choose and, if necessary, apply Ukrainian legislation. If an international agreement, the binding nature of which has been approved by the Verkhovna Rada of Ukraine, establishes rules other than those established by Ukrainian legislation, the rules of the international agreement shall apply.

2.11 This Agreement shall enter into force from the moment of Acceptance by the Buyer and shall remain in effect until the moment of withdrawal of the Acceptance of the Public Offer Agreement.

2.12 The public offer agreement is valid until the new version of the offer is accepted.

3. SUBJECT OF THE CONTRACT

3.1 The Seller undertakes, under the terms and in the manner specified in the Public Offer Agreement, to sell the Goods on the basis of the Order placed by the Buyer on the relevant page of the Website https://firstlovebrand.com , and the Buyer undertakes, under the terms and in the manner specified in the Public Offer, to pay for the Goods.

3.2 The Seller and the Buyer confirm that the Public Offer Agreement is not a fictitious transaction or an agreement concluded under the influence of pressure or deception.

3.3 The Seller guarantees that the Goods are not pledged, are not the subject of a dispute, are not under arrest, and that there are no third party rights to them.

3.4 The Seller confirms that it has all the necessary permits for conducting business activities that regulate the scope of legal relations that arise and operate in the process of performing the Public Offer Agreement, and also guarantees that it has the right to produce and/or sell the Goods without any restrictions, in accordance with the requirements of the current legislation of Ukraine, and undertakes to be liable in the event of violation of the Buyer's rights in the process of performing this Agreement and selling the Goods.

4. RIGHTS AND OBLIGATIONS OF THE SELLER

4.1 The Seller is obliged to:

- comply with the terms of this Agreement;

- fulfill the Buyer's order upon receipt of payment from the Buyer;

- transfer the Goods to the Buyer in accordance with the selected sample on the relevant page of the Website https://firstlovebrand.com , the placed order and the terms of the Public Offer Agreement;

- inform the Buyer about a possible additional fee when paying for international orders with Mastercard, Visa, Visa Electron, Mastercard Electronic, Maestro cards, by notifying this in the Public Offer Agreement;

- inform the Buyer about a separate payment for delivery of the Goods in accordance with the delivery service tariffs.

4.2 The descriptions and specifications accompanying the Product are not exhaustive and may contain typographical errors. Product information is displayed on the website https://firstlovebrand.com and is dynamic. This means that the information may be updated, changed and supplemented by the Seller at any time without prior notice. Changes shall become effective upon their publication on the Website and shall apply to any Order placed after their publication.

4.3 If the Seller does not have the Goods ordered by the Buyer, the Seller has the right to exclude the specified Goods from the Order or cancel the Order by notifying the Buyer by e-mail or contacting him by phone.

5. RIGHTS AND OBLIGATIONS OF THE BUYER

5.1 The Buyer is obliged to:

- timely pay and receive the order under the terms of the Public Offer Agreement;

- get acquainted with the information about the Product posted on the Website https://firstlovebrand.com ;

- upon receipt of the Goods in the presence of the person who delivered it, verify the integrity and completeness of the Goods by inspecting the packaging. In case of damage or incompleteness of the Goods, record them in a certificate, which must be signed by the person who delivered it to the Buyer together with the Buyer.

5.2 The Buyer has the right:

- place an order on the appropriate page of the website https://firstlovebrand.com ;

- require the Seller to fulfill the terms of the Public Offer Agreement;

- to inform about a possible additional fee when paying for international orders with cards such as Mastercard, Visa, Visa Electron, Mastercard Electronic, Maestro.

5.3 The Buyer bears full responsibility for providing inaccurate data, which made it impossible for the Seller to fulfill its obligations to the Buyer.

5.4 In the event of the complete or partial absence of a pre-paid Order, the Buyer is offered a replacement. In the event of the absence of a Product for replacement, the cost of the canceled Product is returned by the Seller to the Buyer in the manner agreed upon between the Seller and the Buyer separately or in the manner in which the Buyer paid for the Product.

6. ORDERING PROCEDURE

6.1 The Buyer's acceptance of the offer to conclude this Agreement is carried out by placing an Order for the Goods in the online store https://firstlovebrand.com on the terms specified in this Agreement.

6.2 The Buyer independently places the Order on the relevant page of the Site https://firstlovebrand.com by adding the Goods to the virtual cart by clicking the PLACE ORDER button or by placing an order by e-mail or by phone specified in the contact section of the Site.

6.2 The term for forming an Order is up to 21 business days from the moment of its placement. If the Order is sent on a weekend or holiday, the term for forming begins on the first business day after the weekend.

6.3. After placing an Order on the Website https://firstlovebrand.com, the Buyer is provided with information about the estimated delivery date by sending a message to the email address or phone number or by making a phone call to the phone number specified by the Buyer when placing the Order.

7. PRICE AND PAYMENT PROCEDURE

7.1 The price of the Goods is indicated in the national currency and includes all taxes provided for by Ukrainian legislation.

7.2 The price of the Goods is indicated on the website https://firstlovebrand.com . In the event of an incorrect indication of the price of the ordered Goods, the Seller shall inform the Buyer about this to confirm the Order at the adjusted price or cancel the Order.

7.3 The price of the goods on the website may be changed unilaterally by the seller. However, the price of the Goods ordered by the Buyer is not subject to change.

7.4 The Seller has the right to provide discounts on the Goods and establish a bonus program. The types of discounts, bonuses, coupons, the procedure and conditions for their accrual specified on the Site may be changed unilaterally by the Seller.

7.5 The Contract price is determined by adding up the prices of all selected Goods placed in the virtual basket and the delivery price, which is determined depending on the delivery method in accordance with the terms of Section 8 of this Contract.

7.6 The Buyer can pay for the ordered Goods:

by bank transfer directly on the website;

by cash payment upon receipt of the Goods in case of ordering courier delivery or at the Nova Poshta Order Pick-up Point;

100 (one hundred)% cashless payment to the Seller's bank card;

100 (one hundred)% cash payment upon receipt of the Goods at the Seller's premises;

7.7 When the Buyer pays for the Order by a payment card, an additional fee may be charged by the issuer of this card. By clicking on the Site page https://firstlovebrand.com in the relevant section, it means that the Seller has informed the Buyer about the possibility of charging an additional fee when the Buyer pays for international orders by the issuer of the card Visa, Mastercard, Visa Electron, Mastercard Electronic, Maestro.

8. ORDER DELIVERY

8.1 Delivery of Orders by Delivery Services:

8.1.1 Methods and estimated cost of delivery of the Goods are specified in the Delivery and Payment section .

8.1.2 Delivery of orders within the territory of Ukraine is carried out by the Nova Poshta Delivery Service. The delivery cost is set in accordance with the tariffs of the Delivery Service.

8.1.3 Orders are sent within 14 business days from the date of order confirmation if the Goods are in stock, unless other terms are agreed upon when confirming the order.

8.1.4 During delivery, the Order is handed over to the Buyer or a third party specified in the Order as the Buyer or Recipient. In the event that the Buyer is unable to receive the Order, the Order may be handed over to a person who can provide accurate information about the Order. During delivery of the Order, the delivery service, represented by its representative, has the right to require the presentation of a document certifying the identity of the recipient.

8.1.5 Regardless of the chosen method of delivery of the Goods, the Seller's obligation to deliver the Goods is considered to be fulfilled in full from the moment the Goods are transferred to the Delivery Service.

8.1.6 Delivery of Goods to the territory of another country is carried out by the Ukrposhta Delivery Service. The Buyer pays customs duties in the amount and in the manner prescribed by the legislation of the country to which the delivery is made, as well as the terms and tariffs of the Delivery Service.

8.1.7 The costs of delivering the Goods are paid by the Buyer.

9. PROCEDURE FOR ACCEPTING GOODS

9.1 Acceptance of the Goods is carried out by the Buyer at the time of delivery or receipt of the Goods by the Buyer at the Seller's address. If payment for the Goods is made in cash, the transfer of the Goods to the Buyer is carried out after full payment of its cost.

9.2 Upon acceptance of the Goods, the Buyer is obliged to check the external integrity of the packaging, then open it and directly verify the proper external condition of the Goods, the absence of mechanical damage and the completeness of its completeness.

9.3 In the absence of any comments regarding the quality and completeness of the Goods, the Buyer is obliged to accept the Goods.

9.4 The Seller, together with the Goods, is obliged to issue to the Buyer a payment document certifying the fact of purchase, with a note on the date of sale and instructions for caring for the Goods.

9.5 If the Buyer discovers defects in the Goods upon acceptance of the Goods, the Buyer has the right to refuse to accept the Goods and terminate this Agreement or to refuse to accept the Goods and demand that the Goods be replaced with the same Goods or a similar one from among those available to the Seller.

10. EXCHANGE AND RETURN OF GOODS

10.1 The return of the Goods is carried out in accordance with the return conditions specified on the Site on the Exchange and Returns page.

10.2 The Buyer has the right to refuse the received Goods and terminate the Purchase and Sale Agreement in accordance with the Law of Ukraine "On Protection of Consumer Rights" within 14 calendar days.

10.3 The buyer does not have the right to return or exchange underwear and hosiery of proper quality under any circumstances in accordance with the Law of Ukraine dated March 19, 1994 No. 172 “On the Implementation of Certain Provisions of the Law of Ukraine “On Protection of Consumer Rights”” as such, which is not subject to exchange and/or return.

10.4 The Buyer or the Seller has the right to terminate this Agreement at any time prior to acceptance of the Goods by the Buyer.

10.5 A personally completed return form for this Product with the reason for the return must be attached to the returned Product. The Goods are sent at the expense of the Buyer.

10.6 In the event of the complete or partial absence of a pre-paid Order, the Buyer is offered a replacement. In the event of the absence of a Product for replacement, the cost of the canceled Product is returned by the Seller to the Buyer in the manner agreed upon between the Seller and the Buyer separately or in the manner in which the Buyer paid for the Product.

10.7 A return form can be requested from the administrator.

10.8 If at the time of exchange a similar Product is not available for sale, the Buyer has the right to either purchase any other Products from the available range with an appropriate recalculation of the cost, or terminate the Agreement and receive a refund in the amount of the cost of the returned Product, or exchange the Product for a similar one when the relevant Product first becomes available for sale.

10.9 Return of Goods of proper quality:

10.9.1 The return of the Goods of proper quality is possible within 14 calendar days from the moment of its receipt, provided that the Goods have not been used, and their: their presentation, consumer properties, attached labels, tags, labels and tags, as well as the presence of factory packaging have been preserved. It is not allowed to apply inscriptions, addresses, etc. to the packaging.

10.9.2 In the event of termination of the Agreement and return of the Goods, which have already been paid for by the Buyer in a non-cash manner, the funds paid by him shall be returned by the Seller within 7 (seven) days from the date of return of the Goods.

10.9.3 The cost of the Goods is refunded to the person specified in the Goods return form. The refund is made by transferring funds to the bank card specified in the return form, based on the cost of the Goods at the time of purchase. The Buyer is refunded only the cost of the Goods. The cost of returning the Order is paid by the Buyer. If the Buyer sent the parcel with the return of the Order at the expense of the recipient, the shipping cost is deducted from the refund amount.

10.10 Return of Goods of improper quality:

10.10.1 Goods of inadequate quality are understood as Goods that cannot ensure the performance of their functional qualities. The difference in design elements, color or design from those stated in the description on the Site is not a sign of inadequate quality of the goods and/or the impossibility of their use for their intended purpose.

10.10.2 After receiving the Order, claims regarding external defects of the Goods, their quantity, completeness and presentation are not accepted.

10.10.3 If the Buyer was transferred Goods of inadequate quality, the Buyer has the right, in accordance with the Law of Ukraine "On Protection of Consumer Rights", to demand a refund of the funds paid.

10.10.4 The Seller is not responsible for defects in the Goods that arose after their transfer to the Buyer due to the Buyer's violation of the rules for the use or storage of the Goods, actions of third parties or force majeure circumstances.

10.10.5 If the reason for the return was the Seller's error, the Buyer will be refunded the full cost of the order. The Seller of the Online Store also pays for the return delivery of the Goods. The error of the Seller/Online Store employee means: sending a different model; sending a different size; mismatch of the color of the model in the photo (for example: instead of black, the dress turned out to be red). In this case, the mismatch of the shade of the same color (bright red - coral) is not taken into account, due to the fact that the same image may look different on different monitors.

11. LIABILITY OF THE PARTIES

11.1 The Parties are liable for failure to fulfill or improper fulfillment of the terms of this Agreement in accordance with the procedure provided for by this Agreement and the current legislation of Ukraine.

11.2 In the event of force majeure, the parties are exempted from fulfilling the terms of this Agreement. Force majeure means events of an extraordinary, unavoidable, unforeseeable nature that exclude or objectively prevent the performance of this Agreement, the occurrence of which the Parties could not foresee and prevent by reasonable measures.

11.3 The Party invoking force majeure circumstances must notify the other Party in advance of the occurrence of such circumstances.

12. SPECIAL CONDITIONS

12.1 The Seller has the right to transfer its rights and obligations to the Buyers to third parties.

12.2 The online store and related services may be temporarily/partially or completely unavailable due to preventive maintenance or other technical reasons. The Seller's technical service has the right to periodically carry out the necessary preventive and other work with or without prior notice to the Buyers.

12.3 The provisions of the legislation of Ukraine apply to the relationship between the User/Buyer and the Seller.

12.4 In case of any questions or complaints from the User/Buyer, he/she must contact the Seller using the contacts posted on the Site. All disputes between the parties are obliged to try to resolve them through negotiations. If the parties fail to reach an agreement, the dispute may be referred to a judicial body for consideration in accordance with the current legislation of Ukraine.

13. CONFIDENTIALITY AND INFORMATION PROTECTION

13.1 The User/Buyer's personal data is processed in accordance with the Law of Ukraine "On Personal Data Protection" and the Company's Privacy Policy.

13.2 Personal data is collected solely for the purpose of complying with the requirements governing legal relations in the field of accounting and tax accounting, advertising. The term of storage and processing of personal data is three years.

13.3 By providing their personal data during registration on the Site, the User agrees to their processing by the Seller, including for the purpose of promoting the Seller's goods and services.

13.4 The Seller has the right to send information, including advertising, messages to the User/Buyer's e-mail and mobile phone with his/her consent. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal. Service messages that inform the User/Buyer about the Order and the stages of its processing are sent automatically and cannot be rejected by the User/Buyer.

13.5 The Seller has the right to use Cookies technology. “Cookies” do not contain confidential information and are not transferred to third parties.

13.6 The Seller is not responsible for information provided by the User/Buyer on the Site in a publicly available form.

13.7 The Seller has the right to record telephone conversations with the Buyer. In this case, the Seller undertakes to: prevent attempts at unauthorized access to information obtained during telephone conversations and/or its transfer to third parties who are not directly related to the execution of Orders, in accordance with the Law of Ukraine "On Information".

13.8 Full information about the privacy policy and user rights of https://firstlovebrand.com is contained in the document at the link .